DELIVERY & RATES
1. All orders received are subject to bank authorization prior processing. Only authorized orders will be processed.
2. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). Delivery usually takes between 3 to 5 business days for West Malaysia and 3 to 7 business days for East Malaysia.
3. Orders are dispatched for delivery between 9.00am – 6.00pm from Monday to Friday only.
4. Free delivery only within Malaysia . For oversea delivery, kindly WeChat/ whatapps (+60)0177628733, extra delivery charges may apply.
5. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including contact number and email address. Failure to do so may take risk for courier service to be undelivered the parcel.
In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. You will receive a “Sorry Card” at the 2nd attempt if courier company does not receive any feedback from you, we regret to inform you that your package will be returned to us.
PROOF OF DELIVERY
Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient’s address, and obtain a signature from the receptionist as a proof of delivery.
1. Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 11.00am would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday).
We will send you a confirmation email for your order after your payment is verified. The confirmation email will contain your order details including customer details, product description and delivery address. If you do not receive the order confirmation email within 3 business days, please check your order summary in “My Account” or your email junk folder. Alternatively, you may also contact our Customer Service team at [email protected]
REPORT ORDER PROBLEM
1. If you find that the items you have ordered are damaged upon delivery, please report to [email protected] 2 days from the date you receive the product with supporting evidence and receipt number. Any reimbursement is subject to our discretion.
2. If in the event that any product is missing from your order, please report to our Customer Service team at [email protected] within 2 days from the date you received the product and we will attend to your report.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
OUT OF STOCK ITEMS
1. We strive to deliver your order within the delivery time stipulated. However please note that in the event of stock unavailability of items ordered, we will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability. We do not accept back orders.
If you have any questions on items that are not available online, please contact our Customer Service team at [email protected]
RETURN & REFUND POLICY
1. Items sold are not returnable after 7 days.
2. Consumer can contact us directly if found products are different or damage from actual, we will exchange items if items broken.
3. All items purchased cannot be refund.
4. If you buy Cliniicare products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot assist you with any problems that you may encounter.
5. To be eligible for a return, your item must be unused and be in the original packaging.
Product prices listed in website are subject to change without prior notice.